Reference

Take a Break or Step Away from Your Account

11bolaraja gives you real tools to pause, restrict, or permanently close your account — no hoops, no waiting weeks. Whether you want a short cooling-off window or a longer break, the options sit inside your account settings, available where local law and eligible regions…

Account PauseCooling-Off PeriodPermanent ClosureSupport ContactWallet Detach
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11bolaraja Take a Break or Step Away from Your Account
11bolaraja What Account Exclusion Means at 11bolaraja

What Account Exclusion Means at 11bolaraja

Account exclusion is a formal step that blocks access to the lobby — slots, live casino tables, and the sportsbook — for a period you choose. Once active, the restriction cannot be reversed early, so the cooling-off time you pick is firm. During the exclusion window, your linked wallets — DANA, OVO, GoPay — are detached from the account so no deposits

can clear. Any pending withdrawal balance is processed through the standard verification path before the account closes. You trigger the process from the Account Settings section, under the Access Control tab. Our support team in Jakarta can walk you through each step if the in-app flow is unclear.

GET HELP NOW

Ways to Reach Us During Your Exclusion Process

Live Chat Support Open the chat widget inside your account before triggering exclusion. Our team confirms the request, checks your wallet detachment, and logs the start time for your records.
Email Verification Path Send your exclusion request to our support address from your registered email. We reply with a confirmation link that activates the restriction and timestamps the closure.
Wallet Detach Assistance If your DANA, OVO, or GoPay wallet stays linked after you request exclusion, contact support immediately. We manually detach the wallet and confirm the block in writing.
HOW WE HANDLE THIS

How 11bolaraja Manages Exclusion Requests Fairly

Firm Time Locks

Every exclusion period — whether seven days or six months — is locked from the moment you confirm. We do not offer early reversals, because the firmness is the whole point.

Wallet Separation on Request

As soon as exclusion activates, your DANA, OVO, and GoPay connections are suspended. No deposit instruction from those wallets will reach the account during the active period.

Balance Withdrawal Before Close

We process any real-money balance through our standard KYC verification path before the account fully closes. You are not locked out of funds already in your account wallet.

Exclusion Record Kept

We log the exclusion start date, duration, and channel used to confirm it. If you return after the period ends, the record is visible in your account history so you have full context.

Exclusion Terms You Should Know

What is a cooling-off period?

A short account pause — typically one to thirty days — that blocks lobby access and wallet deposits while giving you space away from the account without permanent closure.

What does permanent exclusion mean?

A lasting account closure with no scheduled reactivation date. Once confirmed, access to slots, live tables, and the sportsbook is blocked indefinitely unless a formal review process is completed.

What is wallet detachment in exclusion context?

The automatic or manual unlinking of your DANA, OVO, or GoPay connection so no deposit instruction can reach the account while the exclusion period is active.

What does KYC mean during account closure?

Know Your Customer — the identity verification step we run before releasing any remaining balance to your registered wallet, confirming the account holder matches the withdrawal destination.

What is an exclusion confirmation link?

A one-time email link sent to your registered address that formally activates the exclusion period, timestamps the request, and creates the support record for your account history.

What is the Access Control tab?

The section inside your 11bolaraja account settings where you choose your exclusion type, set the duration, and confirm the request before the restriction takes effect.

Common Questions About Pausing or Closing Your Account

Open the app, go to Account Settings, then tap Access Control. Choose your exclusion duration, confirm with your account PIN, and the restriction activates immediately. A confirmation email follows within a few minutes.

No. Once the cooling-off window is active, it cannot be reversed before the end date. This is intentional — the firmness of the block is what makes the pause meaningful and not just decorative.

Both wallets are detached as part of the exclusion activation. Any pending transaction instruction from DANA or OVO that arrives during the exclusion window is declined automatically and not processed.

No. We verify your identity through the standard KYC step and then process your remaining balance to your registered withdrawal wallet before the account is fully closed. Contact support if the process stalls.

Exclusions triggered through the Access Control tab activate the moment you confirm via PIN. Email-requested exclusions activate once you click the confirmation link, which we send to your registered address.

Yes — withdrawal of an existing real-money balance is processed separately from the access block. Complete the KYC verification step and our support team will confirm the transfer to your GoPay or OVO wallet.
Reference

Self Exclusion Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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