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How 11bolaraja Handles Your Privacy

This Privacy Policy explains what personal data we collect when you use 11bolaraja, how we use it, and what control you have over it.

Account data protectedDANA, OVO, GoPay wallet info handled securelyYou can request your data anytimeNo data sold to third partiesClear retention policy

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Data We Collect and Why We Collect It

11bolaraja Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to operate it — your name, email address, and the payment details you register for transactions via DANA, OVO, or GoPay. We log your session activity, device type, and browser so we can diagnose

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technical problems and maintain account security. Payment transaction records — including wallet addresses linked to DANA, OVO, or GoPay — are retained to verify deposits and process withdrawals accurately. We do not collect more data than what your account activity generates. Location signals may be picked
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up from your device to check regional eligibility, since availability depends on local law. If you contact our support team, the conversation log is stored so we can follow up consistently. We do not sell, rent, or trade your personal data to external marketing companies. Data
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shared with payment processors — including e-wallet providers — is limited to what those processors need to complete your transaction. You can review what data is held on your account by submitting a request through the support channel listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you need to request access to your data, ask for a correction, or raise a concern about how your information is handled, reach us through any of the channels below. Our team handles privacy-related requests separately from general account queries to make sure your concern gets to the right person. Response times vary; we aim to acknowledge your request promptly and resolve it as completely as we can.

Team online

Live Chat Support

Use the live chat icon in your account dashboard to raise a privacy request directly. Our team will log it and route it to the right handler.

Email Privacy Request

Send a written data request or correction notice to our support email. Include your registered account name so we can locate your record quickly.

In-Account Help Centre

Navigate to Help in your account menu to find the privacy request form. Submit it while logged in so your identity is verified automatically.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply a layered approach to protecting your data — from the moment you register through every transaction you make via DANA, OVO, or GoPay. Our systems use SSL encryption across all account pages. Session tokens expire automatically when you log out or when a period of inactivity is detected. Below are the four specific areas we focus on to keep your privacy intact and your account secure.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. You can clear cookies through your browser settings at any time without losing your account.

Account Security

Login events trigger an OTP sent to your registered number. Any change to your linked DANA, OVO, or GoPay wallet requires a separate verification step before it takes effect.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable financial record rules. If you close your account, we remove marketing preferences immediately and retain transaction logs only as required.

Third-Party Sharing

Data is shared only with payment processors like DANA, OVO, and GoPay to complete transactions, and with fraud-detection services that operate under strict confidentiality terms on our behalf.

Common Questions About Your Privacy Rights

Below are the questions we get most often about how 11bolaraja handles personal data. If your question is not here, the support channels listed above are the fastest route to a direct answer from our team.

We collect your name, email address, and the payment method you link — such as your DANA, OVO, or GoPay account. Device and session data is logged automatically when you access the platform.

Yes. Submit a deletion request through our Help Centre while logged in. We will remove your marketing data immediately and retain only the transaction records we are required to keep under applicable rules.

Wallet identifiers are encrypted at rest and are only accessed when processing a deposit or withdrawal. We do not store your full wallet credentials — only the account reference needed to route transactions.

No. We do not sell or rent your personal data to advertisers or external marketing firms. Data is shared only with payment processors and fraud-prevention partners under strict confidentiality terms.

Log into your account, go to the Help section, and submit a correction request with the details you want updated. Our team will verify and apply the change, then confirm by email.

We use session and functional cookies. You can disable non-essential cookies through your browser settings at any time. Disabling session cookies may affect your ability to stay logged into your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 11bolaraja Handles Your Privacy

Reach Us About Your Privacy

Live Chat Support

Email Privacy Request

In-Account Help Centre

Data Handling, Cookies and Account Security

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Common Questions About Your Privacy Rights

01 What personal data does 11bolaraja collect when I register?

02 Can I ask 11bolaraja to delete my personal data?

03 How is my DANA, OVO, or GoPay wallet information stored?

04 Does 11bolaraja share my data with advertisers?

05 How do I correct inaccurate information on my account?

06 Does 11bolaraja use cookies, and can I turn them off?

Privacy Policy

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