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What You Agree To When You Use 11bolaraja

Using 11bolaraja — whether you access the lobby via mobile, connect through your DANA or OVO wallet, or open a table on desktop — means these legal terms apply to your account and activity.

Account holder termsIndonesia-eligible regions onlyDANA, OVO, GoPay wallet policyAccount security obligationsDispute and contact process
11bolaraja What You Agree To When You Use 11bolaraja
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about how a specific term applies to your account — or you want to request a copy of your data, raise a dispute, or ask about account closure — here are the direct paths to reach us. We handle legal and policy queries separately from general lobby support so your question reaches the right team faster.

Team online

Live Chat Support

Open the chat widget from any page in your account. Select the policy or account topic so your message is routed to the correct team without delay.

Email — Policy Queries

Send detailed legal or data-related requests to our support email. Include your registered account ID so we can verify and respond within the required window.

Wallet Dispute Channel

For DANA, OVO, or GoPay transaction disputes, flag the issue via live chat and attach the wallet reference number. We cross-check with the payment record on our end.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

Your account data is held securely and used only for the purposes you agreed to at registration — identity verification, transaction processing via DANA, OVO, or GoPay, and account security monitoring. We do not sell your personal data to third parties. You can request a summary of the data we hold on your account at any time through our support channel. Cookie use on 11bolaraja is limited to session management, fraud detection, and basic analytics — you can manage cookie preferences in your browser settings.

Data Retention Policy We keep your account and transaction data only as long as required by our operational and legal obligations. Closed accounts have data retained for a defined period then removed.
Account Security Your account uses OTP verification on login and wallet connection. If you notice an unrecognised session, contact support immediately to lock access and review recent activity.
Cookie Handling Session cookies keep your account active while you browse the lobby. Analytics cookies are anonymised. You can block non-essential cookies from your browser without losing account access.
Right to Request Changes You can ask us to correct inaccurate account data or request deletion where no legal hold applies. Submit the request via email with your account ID attached for verification.

Common Questions About Legal Terms and Your Rights

These are the questions we hear most from account holders in Indonesia around policy, data access, and what the terms actually mean in practice. If yours is not listed here, reach us via live chat and ask directly.

Yes. Account terms apply regardless of device. Access depends on whether your region permits it under local law — using mobile does not change your eligibility or obligations.

Yes. Send a data request to our support email with your registered account ID. We will compile and share the relevant records within the timeframe required by our policy.

Closed account data is retained for a legally defined period to meet our operational obligations. After that period, it is removed from active systems in line with our retention schedule.

Both ours and your e-wallet provider's terms apply. Raise the dispute with us first via live chat, include your wallet reference number, and we handle the verification from there.

We update the version shown on this page when terms change. Continued use of your account after an update means you accept the revised conditions. Check this page periodically.

We may suspend or close accounts that breach our terms — including identity misrepresentation or wallet fraud. Where possible, we notify you. Disputes can be raised within 30 days.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.